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[ Map software ] What is naviextras.com? What does it offer? |
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Naviextras.com is a web site offering map updates, additional maps and extra content (such as 3D landmarks, 3D city maps and safety camera databases) to users of many GPS devices (personal navigation device - PNAs, navigation software running on PDAs/smartphones).
You will be able to install updates and extra content provided by naviextras.com only on compatible devices.
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[ Compatibility ] During the startup, the software suddenly exits. The last thing I can see is 'INIT API' in the bottom left corner. What does it mean? |
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INIT API means that the license on the SD card does not belong to the given card, or the software has been copied onto a non-original/other SD card. The software may not be copied, and it only operates on the original SD card. The same error will not occur with an original card and a related software license.
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[ Compatibility ] I need to accept the End User License Agreement and apply my own settings repeatedly. Why? |
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Please make sure that the write protection switch is in 'free/opposite' position. During operation, the software records the data onto the card, so you should not close the SD card with the switch.
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[ Compatibility ] The following error massage appears: Cannot copy file: NNGCxNAV.ddll. |
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Prior to installing Nav N Go iGO 8 navigation software, you are advised to uninstall your previous 2006 software, if you used that version before. The error message appears if the 2006 files are still present.
We advise you to remove the 2006 version (Start/Programs/iGO My way 2006 Uninstall), then press soft reset, and try to install the new software again.
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[ Compatibility ] The following message appears: 'Previous instance has not finished exiting. Please try again or do soft-reset. |
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The application is still running in the background, so it cannot be restarted (again).
Wait until the software exits, then try again.
If this fails, please press soft reset.
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[ Compatibility ] When installing the software, an error message appears saying that certain files are missing or unavailable. What am I supposed to do? |
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The card probably contains additional data due to which there is no more free space left on the memory card during the updating process; so the installer fails to write all the necessary data on the memory card.
Remove your personal data from the card, restore the original status of the memory card from your backup copy, and run the installer again.
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[ Compatibility ] The navigation software/map/other content got accidentally deleted/corrupted from my navigation device/software. Please help me restore it. |
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If you have a backup, you can use Toolbox PC-tool to recover your device. If not, we suggest you to contact your device manufacturer. Unfortunately we can not help you in recovering your original configuration
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[ Updating ] How can I update my existing maps or buy extra maps? |
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You can buy updates via the naviextras.com website, or by using Toolbox PC-tool. To ensure compatibility with your device, we strongly recommend buying updates via Toolbox. Navigate to Maps & More screen where all available updates are listed. Buy any of them by adding them to your cart, then choose the Checkout button on the Cart page.
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[ Updating ] What happens if the update process is aborted? |
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If the process is aborted before payment, you have to start over with the checkout process, all updates are still in your cart. If the update process is aborted after a successful payment, proceed with launching Toolbox to download update files from the internet.
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[ Updating ] How can I make sure that there is enough free space on my device/SD card for the extra content? |
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If you use Toolbox for buying updates, it will warn you if there is not enough free space. If you use the naviextras.com website for browsing and buying updates, you will need to make sure, by using Toolbox, that you have enough free space before checking out and paying.
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[ Updating ] How long does it take to download the updates? |
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The download time depends on your bandwidth. To download content you need to have a broadband internet connection.
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[ Updating ] I have a software or product activation related question or problem. |
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Software and product activation might be required in case of navigation devices using iGO amigo software platform. For a detailed troubleshooting page, please visit the Activation F.A.Q. page.
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[ Updating ] Can I get any help or support in the updating process? |
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Naviextras.com also provides customer care. In addition to the Quick Start Guide attached to the product, you can find answers to your queries in 4 different ways under the Support menu option. If you have not found an answer to your question in the How-To Guides, the Frequently Asked Questions section, or among the Forum topics, please contact our customer care team on the last page.
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[ Updating ] I am a MAC/Linux user. Can I update my software in this environment? |
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At present, our Naviextras Toolbox only supports Windows XP/Vista operating systems; however, we are working to support additional platforms in the near future.
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[ Updating ] Toolbox does not recognize my device at all. What am I supposed to do? |
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I have tried all the possible solutions: First, I have tried to start Toolbox and then the device; then vice versa. I have also tried the card-reader solution, but nothing happened. I keep receiving a "No device connected" message.
Please make sure that the write protection on your SD card is inactive (the small switch on the side of the card) and you have run the card on the device at least once. This is essential for Naviextras Toolbox to recognize the card. In addition, please check if your computer can recognize your device as a drive: If not, please replace your data cable.
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[ Updating ] I have changed my computer at home.I have downloaded Toolbox on the new PC, but I cannot login with my password, although I could on my previous PC. On the other hand, my password is still valid on the website. What is the problem? |
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Login to www.naviextras.com website with your Internet Explorer, and Naviextras Toolbox will work afterwards. |
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[ Updating ] Apart from map update, can I purchase additional content? |
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Along with map updates, software updates (so-called patches) are also available on naviextras.com. Using Toolbox, you can buy road safety cameras, TMC subscriptions, 3D content, and other, not pre-installed map contents as well. |
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[ Updating ] I would like to use a larger card, or copy the software onto my own card. Is it possible? |
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As the software only works on the original SD card, you cannot copy it onto a larger or other one. |
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[ Updating ] Can I make a backup copy of the original content of my card? |
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You can make backup copies of the software (e.g. onto your PC). Should the software be damaged, you can reload the backup files onto the original card, and will have faultless and operating software again. We strongly recommend that you make a backup copy. |
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[ Updating ] I cannot see the newly uploaded road safety cameras. Why? |
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To activate the road safety cameras, you need to have an active GPS connection. In addition, you need to enable this function in your software under the SETTINGS - > WARNINGS - > Speed Camera Warning menu option.
Under the prevailing local regulations, this function is not available in Switzerland. |
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[ Updating ] Navigation device looping after map update. |
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If your navigation device is looping after updating your map you need to remove a file from the map folder on your device. You can only do this manually. This file contains your home location, settings and favourites.
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[ Product ] What is the standard packaging of Nav N Go iGO 8 like? |
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Our retail partners can choose whether they request packaging, and in what form they wish to buy the product.
In most cases, we ship our products in a shrink-foiled and fully packed gift box. The box contains a Quick Start Guide, a naviextras.com leaflet, and a card with adapters in a plastic box. Our bundled products are shipped in a poly bag, as it provides a more suitable packaging for bundled software and PDA hardware products. Both of the branded Nav N Go iGO 8 packaging types are supplied by Nav N Go. |
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[ Product ] How can I make sure that I have an original and licensed product? |
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First of all, the packaging is unique. Blister products are placed in a shrink-foiled box with a back label. In addition, there is also a safety sticker to prevent the packing from being opened without damage. If the product is sold in a poly bag, the side of the packing is securely sealed and cannot be torn. We always sell our software on a branded microSD card and with an adapter in a plastic SD holder.
There is a branded label on the front and a security sticker on the back of the plastic holder. As Nav N Go manufactures these products, the above-mentioned elements must be in place to ensure your safety. |
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[ Product ] How do I know which version I have on my SD card? |
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Install and run the software on a device. You can check the version number of the software under the About option in the Settings menu. It is an eight-digit number starting with 8.
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[ Product ] Which versions does naviextras.com support? |
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Naviextras.com supports the following versions: Nav N Go iGO 8 (8.0.0.31442), also known as R1 version and Nav N Go iGO 8 (8.0.0.49545), also distributed in retail shops and offered as an online patch for R1. The website also supports R3 version, available since December 2008. The numbers of this latter version are: 8.3.2_64029 and 8.3.2_73871. |
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[ Product ] How can I check the maps and map versions on my SD card? |
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Install and run the software on a device. Select Maps under the About option in the Settings menu. Here you can check the maps and the dates of the map versions of your software, as well as the identity of the map supplier.
Nav N Go iGO 8 officially uses maps provided by Tele Atlas and, for the Eastern European region, those of local mapmakers. |
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[ Product ] How can I download updates from naviextras.com? |
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Prior to updating, you need to register on the portal. You can also download Toolbox, an application providing an interface for the operation. You have two options. Either you install and run your Nav N Go iGO 8 SD card on a compatible device and, having taken out the card, insert it into a card reader or a laptop, or you connect the device in Mass Storage mode.
Toolbox will recognize the device in both ways. However, make sure that you have started and used Nav N Go iGO 8 navigation software at least once on your device. |
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[ Product ] What is Nav N Go's update policy? |
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Nav N Go is committed to providing its customers with the most up-to-date map data. This commitment is shown by the fact that we have our own mapping company and we also work with several other local map providers. Updates are always available through naviextras.com. Along with maps, users are able to download additional content (e.g. POIs, 3D landmarks, voices, languages, etc.). Part of this data is available upon payment of a charge, and part of it is free for registered users. Map updates are scheduled quarterly, so users can get a maximum of 4 update releases per year. This schedule can be modified and changed upon our suppliers¡¯ data delivery.
If you did not find the answer to your question, try searching for the solution in naviextras.com's user community forum. |
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[ Hardware ] What is GPS? |
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GPS is short for the Global Positioning System, which uses between 24 and 32 satellites orbiting 11,000 nautical miles above the surface of Earth. The satellites each provide a constant precise microwave signal, which is accessible everywhere. Based on these signals, the GPS receivers are able to calculate their locations, the time, their velocity and direction. This theory is the backbone of all navigation solutions, used by your device too. |
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[ Hardware ] I have hardware-related problems with my navigation device. What can I do? |
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[ Hardware ] Where do I find my Product ID? |
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Product ID is printed on an sticker, which can be normally found on the back of your navigation device. In some cases the anti-piracy sticker may be attached to the packaging of the navigation device as well. If you can¡¯t find the sticker, it probably means that the navigation software on your device is an illegal copy. |
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[ Hardware ] My product code / activation code is wrong. What can I do? |
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Make a backup first. If you do not have a backup, please contact your distributor or manufacturer. |
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[ Hardware ] My device not working anymore after the activation. What can I do? |
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Make a backup first. If you do not have a backup, please contact your distributor or manufacturer. |
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[ Hardware ] The Product ID label is missing/damaged. What can I do? |
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Please contact your manufacturer or distributor regarding support. It is possible that the navigation software on your device is an illegal copy. Please note that this is not your fault! |
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[ Hardware ] I bought a device and some or all of the contents are missing. What can I do? |
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If some or all of the contents are missing, please contact your distributor or manufacturer. |
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[ Hardware ] The Request code or the Product ID is invalid. Why? What should I do? |
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Several reasons can cause such a problem:
- you mistyped the Request code or the Product ID, for this case we advice you to go back and verify the codes.
- some misconfiguration happened during the configuration of your device, or
- the navigation software on your device is an illegal copy and you are a victim of software piracy.
If you entered the correct codes and the problem persist, please contact your distributor or manufacturer that they can send you instructions on how to get an activation code. |
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[ Hardware ] How to soft-reset my navigation device? |
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In rare cases, your device may not start correctly or may stop responding. If this happens, try resetting your device. |
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[ Hardware ] No GPS signal |
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To pinpoint your location, you need to get signals from at least 4 satellites. If you receive signals from less than 4 satellites or the signals are not strong enough, the Driving View stays grey and one of the following messages is shown in the bottom right corner of the Driving View:
- Waiting for a valid GPS signal
- The GPS signal was lost sec ago Finding a GPS signal
In the following cases it can take up to 5 minutes to find your current position:
- You use your MANDO device for the first time.
- You haven't used your MANDO device for a longer time.
- Your MANDO device has been relocated without using it (e.g. after travelling by plane or train).
If it takes longer than 5 minutes, make sure that you are in an open place without tall buildings or trees around you.
Once your MANDO device has located your current position, the Driving View is shown in full colour and shows your position on the map.
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[ Hardware ] Device not connecting to computer. |
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If your device is not connecting click one of the solutions below:
Device not responding
You connect your device to your computer but the device does not ask if you want to connect.
Try the following:
- Make sure your device is fully charged before connecting it to the computer.
- Reset your device.
- First connect your device to the computer and then turn on the device using the On/Off button.
- Try using a different USB port.
Connection to your computer may not be successful if you use a USB hub or a USB port that is on the keyboard, on the front of a desktop computer or a USB port that is not supported by your computer vendor.
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[ Hardware ] Which memory card should I buy for additional maps? |
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If you need to install an additional map on a new memory card, we advise that you choose a memory card with enough memory to store your maps and any additional information such as applications, voice files, points of interest, etc.
- Make sure you have the latest application version installed.
- Try reducing the amount of selected Points of Interest (POI) to see if that improves performance.
- A memory card with a higher read speed may improve performance. |
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[ Hardware ] Where to mount my device. |
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Consider carefully where you place your navigation device in your car. It should not block or interfere in any way with the following:
- Your view of the road
- Any of the controls in your car
- Any of your mirrors
- The airbag
You should be able to reach your device easily without leaning or stretching. The diagram shows where you can safely attach your device.
You can attach your device to the windscreen, side window or use a Dashboard Mount Disk to attach your device to the dashboard.
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